How to Get Rid of a Bad Review on Facebook
Facebook was once seen as the go-to social network to connect with friends, family, and broader circles. Over the years since its inception, it has reinvented itself and is now one of the almost popular platforms for businesses to show their brand's worth and concenter new customers.
Collecting reviews on Facebook can earn a small business concern a lot of brownie points by helping merits more online existent manor. Merely similar with any review platform such as Yelp or Google reviews, Facebook reviews besides comport the risk of being fake and unfairly damaging your business organisation brownie.
If you're wondering why to bother with Facebook reviews if they acquit this inherent adventure, read on to discover why they're integral to a pocket-sized concern'due south online reputation direction.
Why Facebook Reviews Are Important To Pocket-sized Businesses
Did you know that there are 90 meg business pages on Facebook? 140 one thousand thousand businesses utilize Facebook to promote their products and services further.
Businesses, both minor and large , recognize the value of Facebook as a business platform. It amasses a vast audience and contains tools for businesses to leverage that can help in catering to their specific target market.
Facebook reviews can do good small-scale businesses in several means, but the main advantages backside them are:
1. They heave sales
When potential customers read reviews about your concern, it becomes more authentic in their eyes. They desire to see a visitor that cares about its customers and provides practiced service. Receiving that affidavit through reviews will make your business more trustworthy and encourage them to make an informed purchase decision.
2. It bridges advice gaps
Facebook reviews as well act as a platform to communicate with your customers and directly address their concerns. Reviews provide straight and honest feedback from your customers that can help you identify and build upon your strengths while eliminating your weaknesses. Even the negative review can exist turned effectually if y'all take activity after receiving the feedback and respond professionally.
iii. Improves local SEO rankings
Believe information technology or not, Facebook reviews do play a part in improving your SEO ranking. The more times your business is mentioned, rated, and reviewed, the more visibility it will gain on Google's search. SEO experts have claimed that reviews account for nine.8% of the ranking factors.
How To Disable Facebook Reviews
Conspicuously, growing your reviews on Facebook can be advantageous to yous equally a pocket-sized business owner. But how practise yous handle the reviews left in bad faith, the faux reviews that have no merit?
The reply is simple: you can remove them through these step-past-footstep instructions:
- Check your Facebook account for reviews
- Disable the review section from Facebook
- Respond to your Facebook reviews
- Flag fake reviews for removal
- Get more positive reviews
Bank check your Facebook Account for Reviews
The first thing you should do is log into your Facebook account and navigate over to your business concern page. If you have Facebook reviews enabled already, y'all should encounter the Reviews tab on the left-hand side of your Facebook page. Click information technology!
Hither'due south an example of a local business to give you an idea:
From there, yous'll be able to read through all the online reviews left by customers online and also view the boilerplate rating your business has scored.
Information technology'due south wise to have a small team that manages all things digital marketing for yous. Having that team allocate time for review management is essential, especially equally your concern grows.
Read through the reviews on your Facebook Business folio and flag those that are suspicious or seem fake. There are steps you can take to deal with these.
Disable reviews section from Facebook
Of course, you could save all the trouble of worrying nearly fake or bad reviews being seen by removing them all together.
To be extra clear: this does not remove the reviews posted past the users. It merely hides the department, taking all your Facebook Reviews off the public'southward radar. Keep in listen this is a double-edged sword, especially if you've garnered v* ratings and reviews for your service. But if you accept a large number of imitation reviews, this is an first-class choice to get for.
Here are the steps to remove the Facebook Reviews department from your Business Page:
- Click on "Settings" on your Business Folio
- Click "Edit Page"
- Roll down to the "Reviews" section and click Settings
- Movement the slider from "ON" to "OFF"
- Save your new settings
You lot can turn them back on later, whatsoever time you lot want through this aforementioned section.
Respond to Your Facebook Reviews
Sometimes, the solution doesn't lie in hiding the Facebook reviews section all together. It's important to gauge the review itself, and no matter what the scenario: respond to them.
Negative Facebook reviews tin actually bring most a positive upshot on your business organization. Customers may abound suspicious of a business with a big number of star ratings and star reviews but zero negative reviews. All businesses are bound to make mistakes, and they know that.
Furthermore, if you respond to a negative or fake review in a professional manner, information technology's a testament to your business organization values and proficient customer service. It also indicates to potential customers that you are active on social media.
That being said, here are sample templates you can leverage to respond to a review, depending on its nature. Be certain to check out our pointers on how to respond to reviews fully to make certain yours lines up with your business tone and situation.
Case response to a positive review
"Thanks very much for the positive feedback! Our team is committed to delivering the highest quality service and are thrilled to hear you had a positive customer experience with us. We appreciate the time you've taken to share your thoughts and hope to serve you again in the future!
Case response to an accurate negative review
"Nosotros sincerely apologize that our service was not satisfactory. We aim to provide the most fantabulous customer service and carry our business with high standards. Information technology is of deep concern that our standards were not met in your customer feel. Your satisfaction is of import to us, and we volition ensure this does not happen again."
Example response to a false review
"Thank y'all for contacting the states. We take our customer satisfaction very seriously. Regretfully, we do not have any customer service on record associated with your proper noun and believe this review may exist erroneous in nature. Delight contact us at [Client SERVICE Electronic mail] if you lot would like farther description. If nosotros do non hear from you, we will follow upwards with Facebook to remove this erroneous review."
How to Study False Facebook Reviews
You received a fake review that is borderline slander or involves hate speech and negative comments. Information technology could also be doing a lot of damage to your business credibility, and the merely alternative you have is to go rid of it entirely. Is it possible? Yes!
Follow these straightforward steps to get the review flagged with Facebook:
1. Find the review you want to remove.
two. Navigate to the top right-hand corner and click on the iii dots. A drib-downwardly card will popular up and select "Find support or written report Recommendation."
3. Click the choice well-nigh relevant for you and hit "Send".
The review is now registered with Facebook. Once they review your complaint, if they discover the review to be fraudulent or against Facebook's Customs Standards, the team will remove it directly from your Business page.
Go More Reviews On Facebook
Ane of the best and most proactive things y'all can practice to turn around fake reviews or bad reviews is attract more than positive ones. Become back to the customers you know had a positive customer experience with you and kindly enquire them to drib in a good word for yous on Facebook.
There are several ways you lot tin reach out to customers and get more Facebook reviews. Here are our resource articles that expand upon what you can practise to:
- Embed Facebook Reviews into your site and other platforms
- Generate and send a Facebook Review link directly to your customers
- Invite your customers to exercise a Facebook review through a postal service-purchase email template
Decision
Your first thought when yous receive a negative or bad Facebook review should never be "how practice I get rid of this". Rather, "how can I prevent this from happening again?"
If you lot've grown a lot of positive reviews, seeing a false one in the centre of them can put you off. But depending on the scenario, you should accept the right action from the alternatives covered in this article and choose the i that suits you lot best.
In the long run, weighing your options and choosing the right strategy can help continue your reputation management practices sustainable and healthy while simultaneously growing your profits.
If you need farther assistance on managing your reviews, check out our review management services and go in touch with us!
Source: https://www.signpost.com/blog/remove-disable-facebook-reviews/
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